Cancellation and Refund

ORDER CANCELLATION POLICY

JOVI^® Fashion provides a window of 8 hours in which user can cancel the order. Means after placing the order, you have 8 hours to cancel the order placed. Usually after 4 hours, we initiate the order shipment process, hence it won’t be possible to cancel the order after 8 hours stipulated time slot. JOVI^® Fashion reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. JOVI^® Fashion will ensure that proper communication of cancellation of an order or any applicable refund will be made in reasonable time.

Any more clarification, please refer to our FAQs page or contact us directly.

RETURN POLICY

Please do ensure that you are aware of the returns eligibility before your place the order.

If you are not 100% satisfied with your purchase, you can return the product and get an exchange against the product for another one, be it similar or not. You can return a product within 7 days of the delivery provided goods are in their original condition with the tags still attached. Please note that the return shipping charges will be borne by you . We don’t have reverse pick up services available with us.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the tags, receipt, Invoice and other order related documents intact with the return. Please email at  jo [at] jovifashion [dot] com  or call/whatsapp on  +91 96362 88883  to request and initiate a return and inform us with the tracking # once you ship the product back to us. Please note that the return shipping charges will be borne by you. We don’t have reverse pick up services available with us.

You can have for a full refund in the form of redeemable store credits (which you can use later to shop at JOVIFashion)

Return Exceptions

A.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

B.  Items sold in Sale/Offer/Discounts/Clearance are not eligible for return or exchange.

C.  Delivery charges of COD orders (Rs. 60 per product) are non-adjustable.

D.  The returns are subject to the JOVI team’s decision. This isn’t to panic you, as we are quite co-operative.